Allegheny Center Alliance Church
Pittsburgh, PA
February 1999 to February 2001
Computer Support Coordinator
- Managed 35 workstations and several printers connected to a Novell server.
- Interacted with 28 users with varying levels of computer skills. Analyzed users’ needs and designed templates or processes that helped them accomplish daily tasks and reach long-term goals.
- Surveyed, prioritized, and solved hardware and software problems by training users, troubleshooting the system, or contacting a technical volunteer.
- Interfaced between users and technical volunteers to improve user understanding.
- Facilitated a church database training seminar, which improved user satisfaction. Maintained and upgraded database software.
- Improved hardware and software inventory control system by creating a database to organize and track information.